Frequently Asked Questions
Question: How do I know what sewing field size my machine is?
Answer: Go to this link to see where to measure your hoops to find your sewing field size.
Question: Will the magnets damage my embroidery machine?
Answer: We have thoroughly tested the Mighty Hoops and have found no adverse effects on the embroidery machine as long as they are properly used. You can visit this link for general warnings for the Mighty Hoops.
Magnet warnings
Question: Will the Mighty Hoops affect my pacemaker or other medical device?
Answer: If you have any type of medical device that can be affected by magnets, you should consult your doctor before purchasing or using Mighty Hoops. The Mighty Hoops produce about 4 Tesla of magnetic force right at the surface of the hoop.
Question: What brands of machines do you make the Mighty Hoops for?
Answer: We currently make the Mighty Hoops for Tajima, Barudan, SWF, Brother, Melco, Toyota, Happy, ZSK, and Inbro. We do not have brackets for all sewing fields for these brands, but we have the most common sizes. Call or email us with your sewing field size and brand of machine and we can tell you if we have the Mighty hoops for your machine.
Question: Do you make the Mighty hoops for any single needle home embroidery machines?
Answer: No, we only make the Mighty hoops for commercial machines at this time.
Question: Are the Mighty Hoops the same thing as Magna-hoops?
Answer: No, The Mighty Hoops are much different in the way they are made and used. Watch the demo video to see how they work.
Question: Do I need to own a HoopMaster to use the Mighty Hoops?
Answer: You should have a HoopMaster to use the Mighty Hoops. If you do not have a HoopMaster kit, look at the last few items on the pricing-order page for details. You just need a Station and FreeStyle base to use the Mighty Hoop and Fixture.
Question: What if I have more than one brand of embroidery machine, will the Mighty Hoops fit both machines?
Answer: Yes, The Mighty Hoops come with brackets for one brand of machine, if you would like to use them on other machines, simply order another set of brackets for the hoops. Click here for brackets.
Question: What type of payment do you take?
Answer: We take MasterCard, Visa, American Express, Pay Pal.
Question: Do you take international orders?
Answer: Yes, but you would have to email us the items that you would like. Our website cannot take international orders because it cannot properly calculate shipping cost.
Question: How long will it take to receive my order?
Answer: It depends on the brand of machine you order the Mighty Hoop for and how far from Wisconsin you are. The Mighty Hoop is still new so we are only making a small number of hoops at a time. It could take a few weeks to ship your hoops depending on the brand you need. Once we receive your order we will contact you with a estimated shipping date. Some brands are in stock and will ship much faster. Shipping will take 1 to 5 days once it leaves our facility. We ship from WI, you can go to this link to estimate how long it will take to arrive. UPS
Question: How much will shipping cost?
Answer: Add the item you are interested in to your cart and it will show you the shipping cost.
Question: What is your return policy?
Answer: We are so sure you will like HoopMaster and Mighty Hoop products that we have a 30 day money back guarantee. If you return it for any reason, we will issue you a refund minus the shipping cost, as long as the item is not damaged.
Question: When ordering online, I am taken to PayPal for Payment. Is this correct?
Answer: Yes, we currently use PayPal to process our online payments.
Question: Do I need to have a PayPal account to order from your website?
Answer: No, PayPal processes the payment, but you can use a normal credit card to make your payment, just be sure to look for the credit card payment link.
If you have any other questions, please give us a call or email us.
1-800-900-0741
